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Position: Child Care Services Specialist (Family Services), Bilingual in Mandarin and Cantonese preferred
Location: Hayward Office
Hours: Full-Time (8:30 am to 5:00 pm),
Hybrid Work Schedule

Open Positions: 2
Work Week:
37.5 hours
Start Date: ASAP
Salary: $24.52-$27.24 DOE

Community Child Care Council (4Cs) of Alameda County is a nonprofit organization serving families and child care providers in Alameda County. 4Cs of Alameda County exists to develop and coordinate resources to strengthen families and children.

4Cs is requiring that all new hires be vaccinated against COVID-19. If selected, you will be required to submit documentation of proof of vaccination or if you have an accommodation under ADA and Title VII, documentation will be required.

The Child Care Services Specialist (Family Services/APP) is responsible for assisting participants through all phases of the child care payments assistance program. The Child Care Services Specialist (Family Services/APP) will report to the Supervisor, Payment Programs.

Duties and Responsibilities

· Responsible for the calculation of monthly attendance sheets of child
· Responsible for developing a professional working relationship with program participants
· Responsible for requesting/collecting documentation for need and eligibility in accordance with CDSS Rules & regulations, Title 5 Regulations and 4Cs policies.
· Responsible for determining/maintaining need and eligibility for a caseload of approx. 160 children and updating the files in a timely manner.
· Responsible for having a strong understanding of the CDSS Rules & Regulations, Title regulations and 4Cs program policies.
· Responsible for explaining the rules/regulations and procedures to the participants.
· Responsible for referring suspected fraud files to the Supervisor.
· Responsible for the mailings of all program forms, letters, program guide to participants.
· Responsible for assessing family fees and assisting with the Family Fee process, if needed.
· Responsible for maintaining confidentiality of participant’s information.
· Responsible for covering the front desk in the absence of the Receptionist.
· Responsible for assisting and facilitating group & one on one orientation.
· Responsible for resolving issues among participants, providers, co-workers.
· Responsible for embracing the Strengthening Families Framework.
· Responsible for providing outside resources/information to families.
· Perform other duties as assigned to ensure the smooth flow of work for the organization

Qualifications

· Bilingual preferred: Mandarin and Cantonese
· AA or Bachelor’s degree Preferred
· Customer Service experience
· Computer experience, Data entry, Microsoft office
· Case management experience
· Excellent communication and writing skills
· Transportation required

To apply, please email resume and cover letter to: resumes@4c-alameda.org.

Position: Child Care Services Specialist (Provider Services), Bilingual in Vietnamese or Dari preferred
Location: Hayward Office
Hours: Full-Time (8:30 am to 5:00 pm),
Hybrid Work Schedule

Work Week: 37.5 hours
Start Date: ASAP
Salary: $24.52-$27.24 DOE

Community Child Care Council (4Cs) of Alameda County is a nonprofit organization serving families and child care providers in Alameda County. 4Cs of Alameda County exists to develop and coordinate resources to strengthen families and children.

4Cs is requiring that all new hires be vaccinated against COVID-19. If selected, you will be required to submit documentation of proof of vaccination or if you have an accommodation under ADA and Title VII, documentation will be required.

The Child Care Services Specialist (Provider Services) is responsible for providing support to the payment portion of the child care payment assistance program. The Child Care Services Specialist (Provider Services) will report to the Supervisor, Payment Programs.

Duties and Responsibilities

· Responsible for the calculation of monthly attendance sheets of child
· Responsible for the calculation of monthly attendance sheets of child care payment assistance program participants.
• Intake and processing of program participants’ child care providers which includes explanation of policies and procedures.
• Responsible for researching reimbursement inquiries made by child care providers.
• Troubleshoot and resolve problems related to provider reimbursements.
• Responsible for ongoing projects, i.e. provider codes and rate worksheets, contracts.
• Responsible for setting up and maintaining provider files.
• Responsible for conducting Provider Orientations.
• Other duties as assigned.

Qualifications

· Bilingual preferred in Vietnamese or Dari
• AA Degree preferred
• Ability to communicate well with public and staff
• Computer experience, Microsoft Word, Excel
• Excellent math skills
• Proficiency with Microsoft Office
• Must be a team player
• Excellent verbal and written communication skills
• Transportation required

To apply, please email resume and cover letter to: resumes@4c-alameda.org.

Position: Child Care Service Specialist (Family Services), Bilingual in Spanish Preferred
Location: Oakland Office
Hours: Full-Time (8:30 am to 5:00 pm)
Hybrid Work Schedule

Open Positions: 2
Work Week:
37.5 hours
Start Date: ASAP
Salary: $24.52-$27.24 DOE

Community Child Care Council (4Cs) of Alameda County is a nonprofit organization serving families and child care providers in Alameda County. 4Cs of Alameda County exists to develop and coordinate resources to strengthen families and children.

4Cs is requiring that all new hires be vaccinated against COVID-19. If selected, you will be required to submit documentation of proof of vaccination or if you have an accommodation under ADA and Title VII, documentation will be required.

The Child Care Services Specialist (Family Services) is responsible for assisting participants through all phases of the child care payments assistance program. The Child Care Services Specialist (Family Services) will report to the Supervisor, Payment Programs.

Duties and Responsibilities

• Engage parents in a positive working relationship
• Determine eligibility and need for child care services in accordance with state guidelines
• Maintain a case load and update family files, hard copy and electronic
• Input and retrieve data onto specialized computer database
• Maintain communication with families regarding changes in their need for child care
• Request, verify and process documentation received from the parent
• Provide community resources/information upon request
• Maintain confidentiality of client data and administrative information
• Other duties as assigned
• Assist with special projects (i.e. Parent Engagement Projects/workshops).
• Other duties as assigned

Qualifications

• AA or Bachelor’s Degree (preferred, not required)
• Bilingual: Spanish speaking preferred (1 position)
• Computer experience; Microsoft Access, Word, and Excel
• Excellent written and oral communication skills
• Must be a team player
• Ability to exercise good judgement and discretion in analyzing and problem-solving
• Ability to multi-task and manage high volume calls

To apply, please email resume and cover letter to: resumes@4c-alameda.org.

A Great Place to Work

Generous Vacation Accruals

Hybrid Work Schedule

Winter Break

Generous Employer Monthly Contribution and 6% Matching Contributions to 401K Plan

Staff Share Why 4Cs is a Great Place to Work

Favorite Part of Working at 4Cs
“The diversity, the giving back to the community, and the staff”
– Mary B.

Favorite Perk of Working at 4Cs
“Generous vacation and holiday package, retirement contributions by employer, and hybrid work schedule”
– Paulene P.

Why I Came to Work at 4Cs
“After working as an early childhood educator, I wanted to continue to support providers and families. 4Cs gives me the opportunity to advocate for the ECE community”
– Kavita M.

Favorite Part of Working at 4Cs
“4Cs is like a huge family there is always someone who understands and supports you, working together to get the work done, and the warm feeling of knowing your work is being able to help a family in need”
– Maria V.

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